Registration
1.1. In these T&C (as defined below), the capitalized words and expressions shall have the following meaning:
1.2. All other terms used herein shall have their general meaning unless defined otherwise herein or where the context otherwise provides.
1.1. In these T&C (as defined below), the capitalized words and expressions shall have the following meaning:
2.1. These T&C constitute an offer to enter into a binding agreement on the terms and conditions set forth herein, addressed by the Provider to any natural person complying with each of the following requirements (an offeree):
(i) a person is at least 18 years old or at least of a minimum gambling age applicable in the jurisdiction such person is located in for the time being (whichever is elder); and
(ii) a person is not factually located in the Restricted Countries; and
(iii) a person is not factually located in the territory, where online gambling is prohibited; and
(iv) a person who is a citizen and/or resident of states that have been sanctioned by the authorised authorities of the Republic of Costa Rica and/or any jurisdictions deemed prohibited by Anjouan Offshore Financial Authority; and
(v) a person who is a citizen and/or resident of states whose legislation does not comply with established international standards of the Financial Action Task Force (FATF) and/or states which have gaps in their strategy regarding combating dirty money laundering and terrorist financing according to the Financial Action Task Force (FATF) report.
2.2. By registering an Account with the Provider or otherwise accessing or using the Website, an offeree described above in the paragraph 2.1. expresses the acceptance of the abovementioned offer and these T&C, which therefore become a binding agreement between the Provider and such an offeree, and where such an offeree as from the said acceptance becomes the Customer.
2.3. By accepting the offer described above, an offeree expresses the warranty and confirmation of their full compliance with the requirements listed in the paragraph 2.1.
2.4. The agreement between the Provider and the Customer under these T&C is subject to the full and continuous compliance of the Customer with the requirements listed in the paragraph 2.1 (as well as such additional requirements as might be applicable according to the provisions of the T&C); when, for any reason, the Customer becomes incompliant with any respective requirement, the agreement between the Provider and the Customer shall be deemed automatically suspended for the whole period of such incompliance (except the provisions of paragraph 2.6).
2.5. For the avoidance of doubts:
- the availability of the Website shall not itself constitute an offer hereunder;
- the Provider expressly disclaims any and all liability and shall not reimburse any losses, damages, or expenses resulting from the use of the Website by a person incompliant with the requirements listed in the paragraph 2.1, and using the same, any such a person acknowledges the mentioned disclaimer;
- any person using the Website acknowledges that they are solely responsible for compliance with any and all legal requirements applicable to their activity under the laws of the territory where they are located in; furthermore, any person using the Website is solely responsible for performing any and all local tax requirements (e.g. income accounting, tax reporting, and payment). Each person using the Website acknowledges that under no circumstance shall the Provider bear any liability for such person’s incompliance with, or default in fulfilling, any applicable legal requirements and obligations.
2.6. In case any person, being incompliant with the requirements listed in the paragraph 2.1, has registered an Account, such a person irrevocably confirms that any funds deposited by such a person to their Account shall constitute a gift to the Provider and the Provider shall not be obliged to return any of such funds, unless the Provider has decided otherwise at its sole discretion. Furthermore, in such a case, any activity of such a person on the Website shall be deemed social gambling. Should the Provider perform any payout to such a person, all such funds shall be deemed mistakenly remitted and shall remain the Provider’s property, while the said person shall be obliged to return any such funds.
2.7. In case of suspension of the agreement between the Provider and the Customer pursuant to the provisions of the paragraph 2.4, the provisions of the paragraph 2.6 shall apply accordingly for the whole duration of such suspension.
3.1. The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
3.2. The Customer acknowledges that some games, products, or services on the Website may be subject to their own supplementary terms and conditions, including, without limitation, the additional restrictions regarding the territories for which such games, products or services are offered; regarding the requirements for the Customer in addition to those specified in the paragraph 2.1, etc. The Customer hereby expressly agrees that when any respective game, product, or service is factually subject to such supplementary terms and conditions, the start of the use of such a game, product or service by the Customer constitutes the Customer’s acceptance of such supplementary terms and conditions and they, therefore, become a binding supplementary agreement between the Provider and the Customer applicable for using the respective game, product, or service. In terms of using the same, the respective applicable supplementary terms and conditions shall prevail over these T&C.
3.3. These T&C may be unilaterally amended by the Provider at any time at its sole discretion for any or no reason. The Provider will use commercially reasonable efforts to notify the Customer of any significant changes by email. However, it shall be the Customer’s responsibility to regularly review these T&C in order to check any possible amendments. Even without the notification, the Customer’s continuous use of the Website shall be deemed acceptance of all then-current amendments of the T&C.
3.4. The Provider may at any time perform an assign and novation regarding any and all its rights to any third-party gaming operator (subject to all applicable laws), provided always that the respective assignee holds all necessary licenses and authorizations and undertakes to perform all assigned obligations.
3.5. Any person using the Website shall be deemed accepting all additional terms and policies available on the Website, including, without limitation, the Privacy Policy and Bonus Policy. Furthermore, as to the Privacy Policy, a person using the Website shall be deemed having given their consent for respective personal data processing as set forth in the said policy.
3.6. The Provider uses services of the Payment Agent, which may, at the Provider’s sole discretion, act as a payment agent for any and all deposits, withdrawals, or other payments to be performed between the Provider and the Customer. For the avoidance of doubts, any provision of these T&C regarding the payments between the Provider and the Customer shall be deemed containing the right of the Provider at any time for any duration at the Provider’s sole discretion to appoint the Payment Agent to receive or remit any portion of payments due between the Provider and the Customer, on behalf of the Provider, and the Customer, accepting these T&C, shall be deemed irrevocably confirming such Provider’s right, and undertaking to recognize any such payments to or from the Payment Agent as proper payments as if such payments were performed directly between the Customer and the Provider.
3.7. For the purpose of periods counting hereunder, the Provider and the Customer agree that time periods hereunder shall be counted according to the UTC time zone.
4.1. The Customer shall have the one and only Account. For the purpose of this paragraph, at the Provider’s sole discretion, Accounts of factually different persons, who, however, are the same family and/or household members, the same email address and/or telephone number and/or payment account and/or IP and/or shared computer users, may be considered Accounts of the same person.
4.2. The Customer shall not:
(i) create more than one Account;
(ii) provide access to their Account to any third party
(iii) create and/or use Account on behalf of another person.
4.3. In case the Customer factually withdraws any funds through the breach of the prohibitions described in the paragraph 4.2, all such funds shall be deemed mistakenly remitted and shall remain the Provider’s property, while the Customer shall be obliged to return any such funds. The Provider reserves the right to deduct all such sums from the Customer’s Account.
4.4. The Customer shall ensure that the Customer’s Account displays true details of the Customer (such as name, telephone number, date of birth, etc.) and also shall promptly update their respective details in their Account settings, in case of any changes. Some changes may require passing through additional verification procedures.
4.5. The Provider shall be entitled at any time at its sole discretion to request the Customer to provide some documents and information in order to verify themselves as a lawful owner and user of the Account as well for the purpose of Provider anti-fraud and anti-money laundering (AML) endeavors. Such documents and information may include, without limitation:
The list above shall not be exhaustive and the Provider may at its sole discretion request any other reasonable documents or information for the said purposes.
4.6. All data in the provided documents and information (as provided for in the paragraph 4.5.) shall completely coincide with the data in the Customer’s details specified by the Customer in the Account. The documents shall be valid, the photo of the holder, date of birth, date of issue/expire shall be clearly visible. When the Provider requests the Customer’s credit card photo, the Customer shall cover card number digits from the 7th to the 12th(inclusive), as well as a three-digits security code. The Provider may at its sole discretion set reasonable requirements for the documents and information to be provided by the Customer as stated above (e.g. period of issue, visibility, language, and translation, etc.). In the event the Customer details has been changed after the creation of the Account, the Provider shall be entitled to request documents and information effective both before and after such changes took place, accompanied with the proofs of such changes taking place. In addition, the Provider may undertake other means of the Customer’s details verification (e.g. phone or video calls, etc.).
4.7. Until the Customer’s details in the Account are fully initially verified, the Provider may at its sole discretion suspend the Customer’s possibility to withdraw funds from the Customer’s Account. Furthermore, when the Provider initiates any additional or repeated verification process as described in this section, the Provider may also at its sole discretion suspend the Customer’s possibility to withdraw funds from the Customer’s Account till the satisfactory completion of the verification.
4.8. Breach by the Customer of any provision described above shall constitute a material breach of these T&C and, in such case, the Provider shall be entitled to withhold all funds deposited on such an Account for the time being as a penalty for such a breach (safe for any other remedies under these T&C and the law) and shall be entitled to immediately terminate these T&C and cease the Customer’s access to the Account and the Website.
4.9. The Customer shall solely be responsible for ensuring the security of their Account access details in order to avoid unauthorized access thereto. The Customer agrees that, in case any person other than the Customer gains access to the Customer’s Account as the result of the Customer’s failure to ensure the Account access details security, as described above, any activity of such person shall be deemed the activity of the Customer and the Provider shall not be liable for any Customer’s losses connected therewith (furthermore, such facts at the Provider’s sole discretion may be considered providing access by the Customer to their Account to a third party, which constitute a breach of these T&C).
4.10. The Provider reserves the right to terminate these T&C and the Customer’s Account and to refund to the Customer the amount of their Account balance, subject to deduction of relevant withdrawal charges if any, at the Provider's absolute discretion and without any obligation to state a reason or give prior notice.
5.1. The Customer, subject to continuous compliance with all provisions of these T&C (including verification provisions) may use its Account for wagering with the Provider using the Website. The Customer acknowledges (safe for the provisions of the paragraph 2.6) that the Provider provides real money games through the Website and, when the Customer wishes to wager with the Provider using the Website, the Customer shall pay real monies for such wagering.
5.2. In order to be able to pay for wagering, the Customer shall deposit their Account with real money according to the section 6. The Customer hereby expressly acknowledges that the Provider is not a financial institution and no interests shall be accrued for the funds deposited by the Customer to their Account.
5.3. The Customer hereby authorizes the Provider to withhold funds from their Account as payment for wagering by the Customer.
5.4. The Customer hereby expressly acknowledges the Customer’s awareness that:
(i) by using the Website the Customer participates in games of chance for real money and the Provider grants no warranties of any winnings;
(ii) the use of the Website by the Customer may result in the Customer’s financial losses and the Provider shall have no liability for any such losses.
5.5. The Provider reserves the right to withhold any game, product, or service from the Website at any time at its sole discretion.
5.6. In case the Customer either has not deposited (withdrawn) the funds to (from) its Account or has not wagered for twelve (12) consecutive months the Provider reserves the right to charge a monthly administrative fee of 5 USD or the equivalent in another currency (or the current balance of Account, whichever is lesser) as long as the balance of the Customer’s Account remains positive. The Customer hereby authorizes the Provider to debit this fee from the Account until the Account’s balance is exhausted (in which case the Provider, at its sole discretion, may close the Account and terminate these T&C immediately) or until the Customer performs further deposit, withdrawal, or wagers (whichever occurs sooner).
5.7. The Provider shall be entitled to set a maximum allowed amount of separate wager by the Customer, including different amounts for different games and products available on the Website, or different amounts for the same games and products depending on whether or not used under any special offer (e.g. bonus offer).
5.8. Unless otherwise approved by the Provider or set forth by the T&C, the following general limits and restrictions shall apply:
(i) amount of a single bet may not be less than 1 USD or equivalent in another currency and greater than 500 USD or equivalent in another currency;
(ii) amount of a single win, including jackpots, may not be greater than 1000000 USD or equivalent in another currency;
(iii) any win exceeding 50000 USD or equivalent in another currency will be allocated and credited to Customer’s Account balance only following verification and confirmation of such wins amount with the Game administrator.
6.1. Subject to other provisions of this section, the Customer may deposit the Account using the payment methods available on the “Deposit” page of the Website for the time being.
6.2. The Account may be deposited only using payment accounts (e.g. credit card, bank account, e-wallet, etc.), owned by and registered (issued, opened) in the name of the Customer, and the Provider will reject all payments from third-party payment accounts. For the avoidance of doubts, the deposit cannot be performed using the corporate credit card or any similar payment account. In case any such third-party payments have been actually credited to the Account, the Customer shall promptly notify the Provider of the same and the Provider shall deduct such third-party funds from the Customer’s Account. In case of the Customer’s failure to notify the Provider as mentioned above, such failure shall constitute a breach of the T&C and the Provider shall be entitled in addition to the said deducting at its sole discretion to deduct as a penalty the amount of such third-party payments together with amount of winnings accrued after the deposition of such payments.
6.3. The Provider may set a minimum deposit amount (the minimum amount allowed to be deposited through one payment transaction) and amend it at any time. The then-current minimum deposit amount will always be displayed on the “Deposit” page of the Website for the time being. When no minimum deposit amount is displayed on the said page, it shall be deemed that the then-current minimum deposit amount is set as 5 USD. The maximum amount of a deposit through one transaction may be limited by the provider of a payment method used by the Customer.
6.4. The Provider does not provide currency exchange services. The internal operating currency of the Website is USD. Due to this fact, when the Customer deposits the Account, multiple currency conversions may occur and the Provider shall not be liable for any losses connected therewith.
7.1. Subject to other provisions of this section, the Customer may withdraw funds from the Account using the payment methods available on the “Withdrawal” page of the Website for the time being.
7.2. The Customer hereby acknowledges and agrees that for the purpose of the Provider’s AML endeavors, when the Customer deposits the Account, the Customer shall not withdraw such deposit before fulfilling wagering requirements as follows (the Provider shall reject such withdrawal before the fulfilment of the following wagering requirements):
7.2.1. For the purpose of the clause 7.2 (including all subclauses), unless otherwise expressly stated, the deposit amount shall include the amount of deposit itself and all possible winnings from using such deposit amount (including from using previous winnings from such deposit amount being included to the deposit amount, as stated above).
7.2.2. In order to be able to withdraw the respective deposit amount, the Customer shall, using such deposit amount, make wagers of the aggregate amount equal to seventy percent (70%) of the amount of the respective deposit (winnings shall not be considered for the calculation of the said percentage). When the Customer has fulfilled the said wagering requirements with respect to a specific deposit, the Customer will be able to withdraw the respective deposit amount.
7.2.3. If, after fulfilling the wagering requirement regarding any deposit(s), the Customer, before withdrawal of the same, decides to deposit the Account with a new deposit amount, such new deposit amount shall also be subject to the same wagering requirements in order to become available for withdrawal. For the avoidance of doubts, the Customer will still be able to withdraw any previous deposit amount(s) in relation to which the wagering requirements has been fulfilled.
7.2.4. If, before fulfilling the wagering requirement regarding any deposit(s), the Customer decides to deposit the Account with a new deposit amount, such a new deposit amount shall also be subject to the same wagering requirements in order to become available for withdrawal. For the avoidance of doubts, the fulfilment of wagering requirements will be considered for each deposit separately on a first-come-first-served basis and no wager shall be considered as fulfilment of wagering requirements regarding more than one separate deposit.
7.2.5. The Customer acknowledges that any winnings from wagers using the exact deposit amount will be included in such used deposit amount and will be available for withdrawal only after the Customer has fulfilled the wagering requirements regarding such exact deposit amount.
7.2.6. The Customer acknowledges that, for the purpose of this clause 7.2 (including all subclauses), the Customer deposits will be used in the following order:
(i) the deposits with not-fulfilled wagering requirements shall be deemed being used first one after another from the earliest to the latest; and
(ii) the deposits with fulfilled wagering requirements (which all together shall be deemed the same deposit) shall be deemed being used only after no deposits mentioned in the (i) above remain.
7.2.7. The Provider may, but is not entitled to, allow the Customer to perform withdrawals before fulfilling wagering requirements for an additional fee (to cover the Provider’s AML risks) of not less than 10% of the respective deposit amount.
7.3. The withdrawal may be performed only to the payment accounts (e.g. credit card, bank account, e-wallet, etc.) owned by and registered (issued, opened) in the name of the Customer, and the Provider will reject all withdrawal to third-party payment accounts. For the avoidance of doubts, the withdrawal cannot be performed to the corporate credit card or any similar payment account. Furthermore, the withdrawal may be performed only to the payment account used priorly for the depositing of the Account. When, for any reason, the Customer is not able to use the same payment account for withdrawal (e.g. due to termination or expiry of the same) in order to withdraw funds from the Account to another payment account, the Customer shall deposit the Account at least for a minimum deposit amount using such another payment account and only thereafter the Customer shall be able to use it for withdrawals.
7.4. The Provider may set a minimum withdrawal amount (the minimum amount allowed to be withdrawn through one payment transaction) and amend it at any time. The then-current minimum withdrawal amount will always be displayed on the “Withdrawal” page of the Website for the time being. When no minimum withdrawal amount is displayed on the said page, it shall be deemed that the then-current minimum withdrawal amount is set as 100 USD. The maximum withdrawal amount through one transaction may be limited by the provider of a payment method chosen by the Customer to process a withdrawal, in which case the withdrawal will be performed in instalments. Furthermore, the Customer agrees that the Provider, due to its internal operational specifics, shall be entitled at its sole discretion to split any withdrawal transaction into several transactions (either or not equal).
7.5. The Provider does not provide currency exchange services. The internal operating currency of the Website is USD. Due to this fact, when the Customer withdraws funds from the Account, multiple currency conversions may occur and the Provider shall not be liable for any losses connected therewith.
7.6. The Customer acknowledges that:
(i) a credit card issued in non-supported countries cannot be used for the withdrawal. The list of then-current non-supported countries will be available on the “Withdraw” page of the Website for the time being;
(ii) banking and financial institutions, as well as other payment service providers, whether or not in non-supported countries, may block or reject such transactions at their sole discretion, and under no circumstances shall the Provider be liable for any such blocking or rejection;
(iii) a withdrawal transaction may last up to thirty (30) banking days;
(iv) some payment methods may not support payments in some specific currencies;
(v) withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks and the Provider shall not be liable for such charges.
8.1. Refund requests regarding any deposit will be considered according to the relevant refunding policies of the respective payment service provider.
8.2. In case of refund processing, the Provider will cancel all respective bonuses and winnings connected with the amount being refunded.
8.3. In case any transaction is considered by either the Provider or the respective payment service provider to carry an unacceptable risk for security or legal reasons, the Provider will initiate refunds for all such transactions back to the respective payment account and notify all the appropriate authorities and parties.
8.4. All costs that may occur upon a refund procedure shall be borne by the Customer.
9.1. The Provider has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. Among others, the following events are to be considered by the Provider as fraudulent (safe for any and all other events which may reasonably be deemed fraudulent):
9.2. If the Customer is suspected of fraudulent actions, the Provider reserves the right to suspend the Customer’s Account and all withdrawals. If the fraudulent actions have been proved, the Provider shall be entitled to withhold all funds from the Account as a penalty. Furthermore, all withdrawals actually made regarding the winnings from the fraudulent actions shall be deemed mistakenly remitted and shall remain the Provider’s property, while the Customer shall be obliged to return any such funds. The Provider also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the Customer.
9.3. If the Customer neither performed nor was aware of a fraudulent activity of other persons, but participated in the game affected by such fraudulent activity and such game’s outcome for the Customer was distorted due to such fraudulent activity, all such outcomes shall be deemed void. In this event, all possible respective winnings of the Customer will be deducted by the Provider and all respective wagers amount will be returned by the Provider to the Customer.
9.4. In all cases, the Provider will use commercially reasonable efforts to inform the Customer of its respective decisions, reasons for the same, and effect of such decisions for the Customer.
9.5. The Provider reserves the right to retain any payments in case of suspicion or evidence of manipulation of the Website. Criminal charges will be brought against any person who has manipulated the Website or attempted to do so.
9.6. Should the Customer become aware of any possible errors or incompleteness in the Website, the Customer agrees to refrain from taking advantage of them. Moreover, the Customer agrees to report to the Provider on any error or incompleteness immediately. Should the Customer fail to fulfill such obligations, the Provider has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
10.1. The Customer acknowledges that gambling through the Website should always be aimed at entertainment and shall never be considered as a source of income or means of recovery from debts.
10.2. In order to assist the Customer to gamble responsibly, the Provider, at the Customer’s request, will apply personal limits for the Customer’s use of the Website, or exclude the Customer from being able to use the Website.
10.3. When the Customer wishes to limit their use of the Website, the Customer shall notify the Provider on the same in written specifying the type of applicable limit(s) (as described below), preferable duration of such limit(s) and limit(s) specifications (e.g. maximum allowed amount of losses and the period for which such amount will be considered).
10.4. When the Customer requests, the Provider shall within 24-hour effect the following personal limits (those of the listed below which the Customer has requested for) for the Customer’s use of the Website, according to the Customer’s respective request:
10.5. The Customer may at any time request the Provider to apply more strict limits (in which case such limits shall be applied as provided for in the clause 10.4), or ask the Provider to relax or cancel the restrictions applied before. In the latter case, the Provider will consider such relaxation or cancelation on a case-by-case basis and may, at its sole discretion, either approve or reject such decrease or cancelation.
10.6. After the expiry of the applicable limit, the Customer will be able to use the Website without any limits described in this section, subject to general provisions of these T&C.
11.1. The Customer is free to contact the Provider’s customer support service team according to the instructions found on the “Customer Support” page of the Website or via email to support@betroyale.io to file a complaint regarding the Website. The Customer’s complaint shall be revied by the Provider only if submitted within 10 days following the disputed event.
11.2. The customer support service team will use its best efforts to handle the complaint and will escalate it to the respective Provider’s managers in case that the customer support service team has not solved the case immediately.
11.3. The Provider will inform the Customer about the state of the complaint to a reasonable extent. The Provider will notify the Customer in order to confirm the receipt of the complaint and will use commercially reasonable efforts to review the complaint within 30 business days after the receipt confirmation.
11.4. Notwithstanding the above, if the Customer abuses their right to file complaints (e.g. spam or multiple groundless complaints, offence of Provider personnel, etc.), the Provider reserves the right to restrict the Customer’s ability to file complaints, as well as ignore all received complaints from the Customer. The Customer acknowledges that the Provider will record all communication with the Customer.
11.5. If the dispute is not resolved on the Provider management level, the Customer may contact the respective gambling regulator.
11.6. In the event of any dispute, the Customer agrees that the server logs and records shall constitute a trustful evidence for the purpose of determining the outcome of any claim. The Customer agrees that, in the event of a contradiction between the result of the game that appears on the Customer’s screen and actually recorded by the Website game server, the result that was logged on the game server shall prevail, and the Customer acknowledges and agrees that the Provider’s records will be trustful evidence for the purpose of determining the terms and circumstances of the Customer’s participation in the relevant online gaming activity and the results of this participation.
11.7. The Customer agrees that any communication to the Customer by the Provider shall be deemed proper if performed using the Customer’s contact details specified in their Account and all such communication shall be deemed delivered at the moment of sending.
12.1. The Provider shall not be liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent the Customer from an uninterrupted use of the Website.
12.2. In a case where a wager is confirmed or a payment is performed as a result of the Provider’s mistake, the Provider reserves the right to cancel all wagers related to such a mistake. In such a case, all mistaken winnings will be deducted by the Provider from the Customer’s Account and all wager sums will be returned to the Customer.
12.3. If the Provider mistakenly credits the Customer’s Account with winnings that do not belong to the Customer, whether due to a technical issue, error in the paytables, human mistake, or otherwise, such amount will remain the Provider’s property and will be deducted from the Account. If the Customer has already withdrawn funds that do not belong to the Customer prior to the Provider’s becoming aware of the mistake, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by the Customer to the Provider. In the event of an incorrect crediting, the Customer is obliged to notify the Provider immediately.
12.4. The Provider, its directors, employees, partners, service providers:
12.5. The Customer hereby agrees to fully indemnify and hold harmless the Provider, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to the Customer’s use of the Website, when such use and/or participation breach these T&C.
12.6. The Customer acknowledges that the Provider shall be the final decision-maker of whether the Customer has breached these T&C in a manner that results in the Customer’s suspension or permanent blocking of the Customer from using the Website.
12.7. For the avoidance of doubts, in case the Provider terminates the agreement between the Provider and the Customer due to the breach of these T&C, the offer described in the section 2 shall be deemed not addressed to such former Customer and the Customer, therefore, shall not be entitled to create a new Account.
12.8. No assignment of Customer’s obligations hereunder is allowed. The Customer shall not assign their obligations under this Agreement, as well as any rights or obligations hereunder to any other person or entity.
12.9. Customer’s Account may be closed upon Customer’s request. If the Customer wishes to close the Account, he or she has to contact the Customer Support with respective request. Before effecting closure of the Account the Provider will need to perform a verification procedure in order to be sure that the Customer, and not another person, has requested the closure.
12.10. Without prejudice to Provider’s right to close Customer’s Account in case of breach of this T&C, the Game Rules or the applicable laws, the provider reserves the right to close Customer’s Account at its absolute discretion and without any obligation to state a reason, by giving the Customer a prior written notice. Before closure of the Account (for any reason other than the breach of these T&C or breach of law) the Customer must withdraw all funds from the Account balance, if any (subject always to (1) all applicable withdrawal rules, limits and restrictions; (2) all applicable withdrawal charges and deductions, if any; (3) fulfilment of wagering requirements).
12.11. When the Customer’s Account is closed by the Provider due to Customer’s breach of the T&C, the Customer will not be allowed to create any further Account and use the Website.
These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service"). You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website. The Service is owned by Mysti Games LTD, a limited liability company registered in British Virgin Islands with company registration number 2152754, with registered address at ABM Corporate Services, Ltd, 1st Floor, Columbus Centre, P.O. Box 2283, Road Town, Tortola, British Virgin Islands (“Company”), licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005..
We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.
You acknowledge that at all times when accessing the Website and using the Service: 3.1. You are is over 18, or the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time. 3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity. 3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal. 3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location. 3.5. You are the authorized user of the payment method you use. 3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party. 3.7. When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss. 3.8. When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed. 3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity. 3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us. 3.11. You must generally act in good faith in relation to us of the Service at all times and for all bets made using the Service. 3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
4.1. You must not use the Service: 4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you); 4.1.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited. 4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries: b.Country is not one of the following Restricted Countries: Austria France and it’s territories Germany Netherlands and it’s territories Spain Union of Comoros United Kingdom USA and it’s territories All FATF Blacklisted countries, any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority. 4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Service); 4.1.5. to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally; 4.1.6. to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice; 4.1.7. in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage; 4.1.8. to scrape our odds or violate any of our Intellectual Property Rights; or 4.1.9. for any unlawful activity whatsoever. 4.2. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party. 4.3. You may not, in any manner, transfer funds between player accounts. 4.4. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorised purposes. We may also take legal action against you for doing so in certain circumstances. 4.5. Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated and all bonuses/winnings will be forfeited.
You agree that at all times when using the Service: 5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason. 5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website. 5.3. You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you. 5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf. 5.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained. 5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime you are responsible for all activity on your Account including third party access, regardless of whether or not their access was authorised by you. 5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line. 5.8. When registering, you will receive possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page. 5.9. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal. 5.10. Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.
6.1. Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction. 6.2. We do not give credit for the use of the Service. 6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit). 6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured. 6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations. 6.6. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account. 6.7. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn. 6.8. You must inform us as soon as you become aware of any errors with respect to your Account. 6.9. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and this request will take effect within 24 hours from the moment of its receipt. In this case your account will be disabled until your further notice, and you won’t be able to login to it. 6.10. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form 6.11. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.
7.1. All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank's or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit. 7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your Account. You are responsible for your own bank charges that you may incur due to depositing funds with us. 7.3. Company is not a financial institution and uses a third party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. If your card issuer gives no such authorisation, your Account will not be credited with those funds. 7.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilising those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it. 7.5. If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus. 7.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us. 7.7. If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms. 7.8. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.
8.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is € 10 (or equivalent in other currency) with the exception of an account closure in which case you may withdraw the full balance. 8.2. There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time. Otherwise we are entitled to deduct a 8% fee with minimum sum of 4 euro (or equivalent in your account currency) in order to combat money laundering. 8.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us. 8.4. All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your Account. We may, and always at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks. 8.5. Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department. 8.6. In cases when your balance is at least 10 times larger than the total sum of your deposits, you will be limited to € 5,000 (or currency equivalent) for withdrawal per month. In other cases the maximum withdrawal amount per month is € 10,000. 8.7. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if you breach the Restricted use policy stated in Clauses 3.3 and 4.
9.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of €50, or currency equivalent per charge-back, denial or reversal of payment you make. 9.2. We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms. 9.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.
10.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors. 10.2. We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started. 10.3. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.
11.1. The winner of an event will be determined on the date of the event's settlement, and we will not recognize protested or overturned decisions for wagering purposes. 11.2. All results posted shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results are posted, we will only reset/correct the results due to human error, system error or mistakes made by the referring results source. 11.3. If a match result is overturned for any reason by the governing body of the match within the payout period then all money will be refunded. 11.4. If a draw occurs in a game where a draw option is offered all stakes on a team win or lose will be lost. If a draw option is not offered then everyone receives a refund in the outcome of a draw on the match. And if a draw option has not been made available, then extra time will count, if played. 11.5. If a result cannot be validated by us, for instance if the feed broadcasting the event is interrupted (and cannot be verified by another source) then at our election, the wagers on that event will be deemed invalid and wagers refunded. 11.6. Minimum and maximum wager amounts on all events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well. 11.7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers were accepted. 11.8. A matchup will have action as long as the two teams are correct, and regardless of the League header in which it is placed on our Website. 11.9. The start dates and times displayed on the Website for eSport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded. The exception being any wager on whether a team/player advances in a tournament, or wins the tournament, will have action regardless of a suspended or postponed match. 11.10. If an event is posted by us with an incorrect date, all wagers have action based on the date announced by the governing body. 11.11. If a team is using stand-ins, the result is still valid as it was the team's choice to use the stand-ins. 11.12. Company reserves the right to remove events, markets and any other products from the Website. 11.13. In-depth explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES
12.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website. 12.2. All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion. 12.3. All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account. 12.4. From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from Mysti Games LTD. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support.
We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND. 14.2. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER. 14.3. WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.
15.1. If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended (locked) to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If having found that you: (a) are currently; (b) were under 18 years or below the majority age which applies to you at the relevant time; or (c) have been betting as an agent for or at the behest of a person under 18 years or below the majority age which applies: • all winnings currently or due to be credited to your Account will be retained; • all winnings gained from betting through the Service whilst under age must be paid to us on demand (if you fail to comply with this provision we will seek to recover all costs associated with recovery of such sums); and/or • any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for deposits to your Mysti Games LTD account which we covered. 15.2. This condition also applies to you if you are over the age of 18 years but you are placing your bets within a jurisdiction which specifies a higher age than 18 years for legal betting and you are below that legal minimum age in that jurisdiction. 15.3. In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.
We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.
17.1. Any unauthorised use of our name and logo may result in legal action being taken against you. 17.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems") as well as our odds. you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate. 17.3. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us. 17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks and all such rights, license, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.
18.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non transferable and non sub-licensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends. 18.2. Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content. 18.3. Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
19.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”). 19.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us with respect to you having engaged in Prohibited Behaviour. 19.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to: promote or share information that you know is false, misleading or unlawful; conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer's or any other third party’s privacy or other rights or that creates or spreads computer viruses; harm minors in any way; transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable; transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights; transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware; interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service; retrieve or index any information from the Service using any robot, spider or other automated mechanism; participate in any activity or action that, in the sole and entire unfettered discretion of us results or may result in another Customer being defrauded or scammed; transmit or make available any unsolicited or unauthorised advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes or other forms of solicitations; create Accounts on the Website by automated means or under false or fraudulent pretences; impersonate another Customer or any other third party, or any other act or thing done that we reasonably consider to be contrary to our business principles. The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer’s posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.
The Service may contain links to third party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility and usefulness. Accordingly when accessing such websites we recommend that you should take the usual precautions when visiting a new website including reviewing their privacy policy and terms of use.
21.1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us. 21.2. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH. 21.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt). 21.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honoured after this period. The Customer is solely responsible for their Account transactions. 21.5. In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management. 21.6. Should all efforts to resolve a dispute to the Customer's satisfaction have failed, the Customer has the right to have the dispute settled via arbitration.
Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.
25.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason. 25.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations. 25.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time. 25.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms. 25.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct. 25.6. Governing Law. These Terms are governed excsluively by the law in force in the state of Anjouan in the Union of Comoros. 25.7. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.